When we encounter error code 31-4302 in Genshin Impact, it typically signals a hiccup with the game’s data or its files. As a result, players may find themselves being abruptly logged out or unable to access the game. This error suggests there might be corrupted data, an outdated game client, or extraneous files disrupting the launching process.

Understanding this error is essential since it prevents players from enjoying Genshin Impact, a widely popular action role-playing game known for its immersive open-world and engaging gameplay. Our goal is to troubleshoot and resolve this issue effectively, ensuring a smooth gaming experience. Addressing error code 31-4302 quickly is crucial, as it allows us to get back to exploring Teyvat without significant interruptions to our adventure.
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Understanding Error Code 31-4302
Addressing the dreaded 31-4302 error code is crucial for a seamless gaming experience. We’ll investigate its causes and differentiate it from other issues that Genshin Impact players may face.

Causes of Error Code 31-4302
At times, the root of this error can stem from the game attempting to load outdated or erroneous game data. The mishap generally surfaces during the launch phase when the client is expected to load essential game files. Our investigations have led us to pinpoint that server problems occasionally contribute to the emergence of this data error.
Error Code 31-4302 Vs. Other Common Issues
| 31-4302 | Other Common Errors |
|
– Corrupted game data – Outdated game client – Unexpected extra files |
– Server downtime – Connectivity issues – In-game bugs |
Contrasting 31-4302 with recurrent issues aids us in crafting specific remedies. For instance, while connectivity issues may demand a network fix, the 31-4302 error usually mandates client-side troubleshooting such as updates or file repairs. It is imperative to discern these distinctions to apply the correct solution effectively and quickly resume gameplay.
Step-by-Step Solutions
We’ve encountered Error Code 31-4302 in Genshin Impact frequently enough to understand how frustrating it can be. Our focus in this section is to guide you through the steps to get you back into the action-packed world of Teyvat with Yae Miko and the rest of the characters without further ado.
Basic Troubleshooting Methods
Advanced Troubleshooting Strategies
| Update the Game | Verify Game Files | Comprehensive Re-install |
| Confirm that Genshin Impact is up to date. miHoYo frequently releases patches that could resolve your issue. | In the launcher, use the ‘Repair Now’ option. This can fix corrupt or missing game files without a full re-install. | If all else fails, a full re-install may be necessary. Remember to back up your settings beforehand. |
Remember, in the rare case these methods don’t work, contacting miHoYo’s customer support should be your next step. They can provide additional assistance specific to your issue.
Technical Fixes for PC and Mobile
Encountering the Error Code 31-4302 in Genshin Impact can be frustrating, but we’ve got some specific solutions for both PC and mobile devices to get you back in the game smoothly.
Solutions for PC
If you’re playing Genshin Impact on a PC and face this error, one of the first steps we recommend is restarting the game. However, if a simple restart doesn’t do the trick, follow these steps:
Furthermore, check the game files location, which is typically under “C:\Program Files”. If you notice any anomalies, such as incomplete download files, addressing them may solve the error. If the issue persists, consider uninstalling the game, ensuring you remove the remaining game data, including the blob_storage folder, and then reinstall Genshin Impact. This can often clear up any corrupted data causing the error.
Solutions for Mobile Devices
For Genshin Impact players on mobile devices like iOS and Android, you should first try restarting the game. This can help refresh your game’s data and clear temporary glitches.
| Steps for Android: | Steps for iOS: | General Steps: |
|
1. Navigate to Internal Storage. 2. Go to Android > data > com.miHoYo.GenshinImpact. 3. Delete this folder to clear corrupt data, then reinstall the game. |
1. Uninstall the game from your device. 2. Reinstall Genshin Impact through the App Store. |
Ensure your device is not running any VPN services that could interfere with the game’s connectivity. |
Always ensure your account is linked to an email or phone number, so you don’t lose any progress when reinstalling the game on any device. If the issue remains, contact the support team for further assistance. Remember, these solutions aim to resolve Error Code 31-4302 and allow you to continue your adventure in Genshin Impact without interruption.
Seeking Further Help
When facing the Genshin Impact error code 31-4302, sometimes self-troubleshooting isn’t enough. In these instances, reaching out for external support can be instrumental in resolving the issue.
Contacting Customer Support
If the common fixes haven’t rectified the error, the next step is to contact miHoYo’s customer support. They have an in-depth understanding of their systems and can provide specific assistance unique to your situation. You can contact them through the in-game feedback feature or by visiting the Genshin Impact official website. Ensure that you have your game details and a description of the problem ready to expedite the support process.
- In-Game Feedback
- Support Email
- Official Website Support Form
Community Resources
In parallel to contacting miHoYo, it’s worthwhile to check community hubs. Other players might have encountered and solved the error code 31-4302. Monitor the official forums, Genshin Impact subreddit, or join dedicated Facebook groups and Discord servers. These platforms often have veteran players who share their experiences and solutions. Websites like Downdetector could also inform you if others are experiencing similar issues, indicating a server-side problem potentially being addressed by the developers. Following Genshin Impact on Twitter can provide real-time updates, which is handy when you’re actively trying to get back to playing as soon as possible.
| Resource | Use | Location |
| Official Forums | Peer Solutions & News | Genshin Impact Website |
| Subreddit | Advice & Discussion | |
| Updates & Announcements | @GenshinImpact |