PS Plus Not Working: Quick Fixes for Common Issues

When encountering issues with PlayStation Plus not working, it’s crucial to identify the root of the problem. Common causes could be related to account subscriptions, network connectivity, or server downtime. We need to ensure that our subscription is active and our internet connection is stable. Also, checking the PlayStation Network service status could reveal if there’s an ongoing issue on Sony’s end.

Restoring Licenses and Rebuilding Database

In some cases, the solution could be as simple as restoring licenses through the console settings or rebuilding the database in safe mode, which can resolve potential glitches within the system. Both actions are part of the PlayStation console’s built-in troubleshooting methods that we can perform before seeking further support.

Sharing PlayStation Plus benefits across devices is a feature we cherish, but it can also present its own set of challenges. We need to ensure that our primary PS4 or PS5 is correctly configured for Console Sharing and Offline Play. This involves setting the correct console as ‘Primary’ or enabling the feature that allows other users to access PS Plus benefits on our home console.

Contents

1 Understanding PS Plus and Common Issues
2 Technical Troubleshooting Steps
3 Account Management and Support
4 Additional PS Plus Features and Tips

Understanding PS Plus and Common Issues

In this section, we’ll explore what PlayStation Plus is, common issues that can disrupt service, and troubleshooting steps for internet-related troubles. These insights aim to ensure your gaming experience is as smooth as possible.

Overview of PS Plus Subscription

PlayStation Plus, commonly referred to as PS Plus, is our subscription service for PlayStation users. It provides access to online multiplayer, free monthly games, exclusive discounts, and cloud storage for game saves. However, an inactive or expired membership is often a primary cause behind PS Plus services not working. Always check the status of your PS Plus subscription in the “Account Management” section on your console.

Ensure your membership is active: Navigate through “Account Information” then select “PlayStation Subscriptions” to verify.

Typical PS Plus Errors

Encountering errors when trying to use PS Plus services can be a roadblock. Error codes like CE-112840-6, WS-116520-5, or CE-117773-6 indicate specific issues. Often, these errors arise from server problems, maintenance periods, or glitches with account synchronization. Checking the PlayStation Network status can help identify if the issue is on our end or something specific to your account.

Internet Connection and Network Troubles

A stable internet connection is crucial for the seamless functioning of PS Plus. Disruptions in connectivity can lead to PS Plus not working properly. Here are steps to troubleshoot network issues:

Perform a network test on your PlayStation console.
Restart your router to refresh the connection.
Check for any service outages with your Internet Service Provider.

Network Test:	Router Restart:	ISP Service Check:
Access through the network settings on your console.	Unplug for 30 seconds, then plug back in.	Contact or visit their website for updates.

Technical Troubleshooting Steps

We understand how critical it is to maintain uninterrupted access to PlayStation Plus services. Therefore, it’s essential to ensure your console is up-to-date and configured correctly. Follow these specific steps to troubleshoot and potentially resolve issues with PS Plus.

Checking System Software Updates

To prevent compatibility problems, always keep your system software up to date. Go to Settings > System > System Software and select System Software Update and Settings. If an update is available, install it and restart your PlayStation.

Restoring Licenses on Your Console

Sometimes, your console might fail to recognize games and services you’re subscribed to. In these instances, restoring licenses may help. Head to Settings > Users and Accounts > Other, and select Restore Licenses. After completing the process, verify if PS Plus services are working.

Console Sharing and Offline Play Settings

Ensure your PS Plus benefits are available across all profiles by adjusting Console Sharing and Offline Play settings. In Settings > Users and Accounts, choose Console Sharing and Offline Play and make sure it’s activated.

Factory Reset and Full Reboot Options

When all else fails, consider these last-resort measures:
Factory Reset	Full Reboot (Safe Mode)
Resetting your console to its factory settings can resolve deeper issues. Remember, this will erase all data, so backup beforehand.	Rebooting in Safe Mode can clear cache and rebuild the database, potentially fixing persistent errors. Hold the power button for 7 seconds to enter Safe Mode.

Account Management and Support

In this section, we will cover the essential aspects of handling PlayStation account issues. Whether it’s navigating user accounts, addressing problems with inactive subscriptions or codes, or reaching out to PlayStation Support, we’re here to guide you through each process.

Navigating Users and Accounts

Managing your PlayStation account begins with understanding how to navigate through your settings. To modify your account or activate/deactivate your primary PS4 and PS5, go to Settings > Account Management on your console. It is essential for sharing PlayStation Plus benefits across devices.

Dealing with Inactive Subscriptions and Codes

If you come across an inactive PlayStation Plus subscription, verify its status under Account Management > Account Information > PlayStation Subscriptions on your console. For issues with redemption codes, ensure the codes are entered correctly and haven’t expired or been redeemed already.

Contacting PlayStation Support

Sometimes you may need direct assistance from PlayStation Support. To contact them, visit the official PlayStation website. Navigate to the support section and choose the relevant category for your issue, whether it’s account-related or specific to a service like PlayStation Plus.

Contact Method	Service Hours	Website
Phone Support	Monday-Friday	https://www.playstation.com/support/
Live Chat	24/7 availability	https://www.playstation.com/support/

Remember, keeping your account information updated and verifying your subscription status regularly can prevent most issues related to account management. If problems persist, don’t hesitate to reach out to Sony’s customer support.

Additional PS Plus Features and Tips

In this section, we’ll explore some lesser-known benefits of PS Plus that can enhance your gaming experience on PS4 and PS5 consoles.

Monthly Free Games and Classics Catalog

Each month, PS Plus provides us access to a selection of free games, adding significant value to our subscription. We must manually claim these games before the month is up to retain access as long as we’re subscribed. Additionally, the Classics Catalog offers us a nostalgic trip with a library of vintage games, primarily for PS5 subscribers. This is especially rewarding for those who wish to revisit the games they grew up with or experience classics for the first time.

Game Trials and Online Multiplayer Access

Game Trials	Online Multiplayer Access
We can try out select full games for a limited time period, providing a chance to test them before deciding to purchase.	One of the core benefits is the ability to connect and play with friends and other gamers worldwide in online multiplayer modes.

Maximizing Benefits for Different Consoles

Our experience with PS Plus can differ based on whether we own a PS4 or PS5. PS5 owners get exclusive access to the PlayStation Plus Collection–an added batch of hit PS4 titles at no extra cost. It’s a great incentive to revisit these blockbuster games with enhanced performance on PS5. For PS4 owners, while the collection is not available, we still benefit from all the other features PS Plus offers, including the monthly free games, game trials, and online multiplayer.