Experiencing trouble with AirPods not working during messenger calls can be a common frustration. We often rely on the convenience of wireless communication, especially when juggling between tasks. However, technical glitches can sometimes disrupt the seamless connection between our AirPods and the messenger app, leaving us unable to hear the person on the other end of the call. Whether it’s an issue with the AirPods themselves, a compatibility problem with the messenger app, or even a simple case of human error in device settings, troubleshooting is essential to restore functionality.
As avid users of technology, we understand the importance of having a reliable set of earbuds, which is why it’s so disconcerting when they don’t work as expected. Diagnosing the reasons why AirPods fail to work on messenger calls involves checking various settings and ensuring both the hardware and software are properly configured. This could include ensuring Bluetooth connectivity is active, the AirPods are charged, and the audio settings on the messenger app are correctly set. When these efforts don’t resolve the issue, we’re faced with the need to delve deeper into system settings or possibly even reset the AirPods or update the app to regain lost functionality.
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Initial Troubleshooting Steps
When our AirPods fail to work on Messenger calls, we first focus on essentials: Bluetooth connectivity, AirPods battery life, and device audio settings. These critical checkpoints often resolve common issues.
Check Bluetooth Connectivity
Ensuring we have a stable Bluetooth connection is crucial. We should:
- Navigate to our iPhone or Android device’s Settings.
- Tap on Bluetooth and confirm it’s turned on.
- Verify if our AirPods are listed under “My Devices” and are connected.
If our AirPods aren’t connecting, we might choose to Forget This Device and pair them again.
Examine AirPods Battery and Charging Case
A drained battery could be the culprit. We need to:
- Check if our AirPods are adequately charged.
- Inspect the charging case for any signs of damage.
- Make sure the case has enough battery to charge our AirPods.
If our AirPods or the case has low power, we should charge them before attempting another call.
Inspect the Audio Settings on Your Device
Incorrect settings might redirect the audio output. For optimal performance, we ensure:
- The volume is up and not muted.
- Sound Check and Low Power Mode are turned off as they can affect performance.
- The AirPods are selected as the audio output device for calls.
If issues persist after these steps, we may need to reset network settings or seek further fixes.
Advanced Fixes for Messenger Call Issues
When AirPods fail to work on Messenger calls, it can be frustrating. Let’s address some targeted solutions that can resolve these issues effectively.
Update Your iOS to the Latest Version
Firstly, we ensure our iOS devices run the latest software. Apple often releases updates to improve connectivity and fix bugs. To update:
- Go to Settings.
- Tap General.
- Select Software Update.
- If an update is available, tap Download and Install.
An up-to-date iOS may resolve underlying issues affecting AirPods during phone calls.
Clean Your AirPods and Charging Case
Cleaning can impact performance significantly. For AirPods Pro and standard AirPods:
- Check the speaker mesh on each AirPod for debris.
- Use a soft, dry, lint-free cloth to clean them.
- Clean the charging case with the same type of cloth.
Proper cleaning ensures nothing is blocking the microphone or interfering with the audio output.
Restart Your Device
If the above steps haven’t worked, try restarting your device:
- Press and hold the side button (or top button) until the power off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off.
- To turn your device back on, press and hold the side button (or top button) until you see the Apple logo.
Restarting can refresh your system’s connections to Bluetooth and Messenger, potentially fixing any lingering issues.
Contacting Support and Reinstallation
Sometimes, troubleshooting steps like checking your internet connection or ensuring the correct audio output can fall short. When this happens, we have two reliable solutions: reinstalling the Messenger application and contacting Apple Support for further assistance.
Reinstall Messenger Application
Before reaching out for support, it’s essential to attempt reinstalling the Messenger app. This can resolve issues stemming from corrupt installations or outdated software. Here’s what we do:
- Uninstall the app: Go to your device’s home screen, press and hold the Messenger app icon, then select “Delete App”.
- Restart your device: Hold the side button and either volume button until the power off slider appears. Swipe the slider, then press and hold the side button to turn your device back on.
- Reinstall Messenger: Visit the App Store, search for Messenger, and then click “Install”.
This process often clears any app-specific issues that could prevent your AirPods from working on Messenger calls.
Contact Apple Support for Assistance
If reinstalling Messenger doesn’t fix the problem, the next step is to contact Apple Support. We make sure to:
- Describe the problem clearly, mentioning that it is specific to Messenger calls.
- Include any troubleshooting steps we have already completed, like reinstalling the app or checking for firmware updates for the AirPods.
Apple’s team can offer additional troubleshooting tips, or if the issue persists, they may suggest servicing our AirPods. When we reach out, we are prepared to provide information about our device and AirPods model to expedite support.