Experiencing a white screen at launch when trying to play Genshin Impact is a common issue that many players have encountered. It can be frustrating, especially given the excitement surrounding this open-world action RPG. We understand how eagerly players look forward to exploring the vast world of Teyvat, and a white screen that prevents the game from starting properly is a significant setback. This technical problem can stem from various underlying issues ranging from outdated graphics drivers to software conflicts.
In addressing the white screen issue, we’ve come across a few key solutions that are effective. Checking for the latest graphics card updates is a critical step, as is making sure that the game files are not corrupted and that the system requirements are adequately met. Sometimes, a simple fix such as running the game as an administrator or disabling full-screen optimizations can resolve the problem. We’ve set these tips out with comprehensive approaches to provide a seamless troubleshooting process.
- Updating graphics drivers
- Verifying game files integrity
- Running the game with administrative privileges
Contents
Identifying the Issue
When attempting to launch Genshin Impact, encountering a white screen can be a telltale sign of underlying issues that prevent the game from starting properly. Let’s dissect the signs to look for and confirm whether the system requirements are met.
Common Error Messages
System Requirements
Before diving into potential fixes, it’s crucial to ensure your PC meets the minimum requirements for running Genshin Impact. This game demands at least **Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit** configurations. Below is a table listing the minimum and recommended system specifications:
| Minimum Requirements | Recommended Requirements |
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Ensuring these requirements are met is crucial for the game to run properly. If you’ve confirmed your system meets these specifications but are still facing the white screen issue, the problem may lie elsewhere.
Troubleshooting Steps
In resolving the white screen issue at launch for Genshin Impact on PC, we need to be methodical. Let’s walk through necessary checks and updates ensuring our software and hardware settings are optimal for running the game.
Check Game Files
Occasionally, the white screen error can be attributed to corrupted or incomplete game files. Through the game launcher, we can verify and repair any issues.
- Click on the ‘Library’ tab.
- Select ‘Manage’ next to Genshin Impact.
- Choose ‘Verify’ to proceed with the file check.
If the launcher detects any problems, it will automatically fix them. This often solves the error without further action.
Update Graphics Drivers
An outdated or corrupted graphics card driver could be the culprit behind the white screen. Keeping our drivers current ensures compatibility with the latest games.
| For NVIDIA owners: | For AMD users: |
| Use the NVIDIA GeForce Experience. | Access AMD’s Radeon Software. |
| Check for updates. | Look for the ‘Check for Updates’ button. |
| Download and install if available. | Update if a new version is found. |
A restart may be necessary to apply the updates correctly.
Adjust PC Settings
Software conflicts or intensive processes can impact game performance. Implementing a clean boot for your operating system can mitigate these issues.
- Open ‘System Configuration’ via the Start menu.
- Navigate to the ‘Services’ tab.
- Check ‘Hide all Microsoft services’.
- Click ‘Disable all’ to turn off third-party services.
- Switch to the ‘Startup’ tab and open ‘Task Manager’.
- In the ‘Task Manager’, disable all startup items.
- Restart your PC and launch Genshin Impact.
Running the game post-clean boot reduces the likelihood of software clashes, often resolving the white screen issue.
Technical Fixes
We often encounter technical glitches with PC games, and a white screen on launch is a common one for Genshin Impact. Let’s cut straight to the chase and look at specific fixes that can help resolve this pesky issue.
Reinstalling the Game
When Genshin Impact presents a white screen, one solution we recommend is a fresh reinstall. This sounds simple, but it can fix underlying problems such as corrupted files. Make sure to uninstall the game completely before downloading the latest version from the official website. Follow these immediate steps:
locate “Genshin Impact” from the list and click “Uninstall”.
Download the latest setup file from the Genshin Impact official site.
Run the downloaded file and follow the on-screen instructions.
If the issue was due to damaged game files, this action will likely resolve it. A successful reinstall provides a clean slate for the application and eradicates any errors during initial installation.
DirectX Issues and Fixes
DirectX problems, specifically outdated or corrupted DirectX versions, can cause the white screen issue in Genshin Impact. An essential step is to ensure that DirectX is up to date.
| DirectX Update Steps | ||
| Check DirectX Version: Press “Windows Key + R”, type “dxdiag”, and press “Enter”. | Download Update: If outdated, visit Microsoft’s official website to download the latest DirectX version. | Run “dxsetup.exe”: Extract and run the installer to update DirectX. |
Further, if you see an “msvcp140.dll missing error”, you may need to reinstall the Microsoft Visual C++ Redistributable, which DirectX requires to run properly. Occasional graphics driver problems, such as an outdated NVIDIA® GeForce® GT 1030 or NVIDIA GeForce GTX 1060 6GB, can also lead to white screens. In such instances, visiting the NVIDIA site and updating to the latest driver is crucial.
Optimizing Game Performance
To ensure a seamless experience in Genshin Impact, we must consider both hardware compatibility and timely software updates. By addressing these two crucial areas, we can significantly reduce the chances of encountering the dreaded white screen at launch.
Hardware Compatibility
On mobile devices, including Android and iOS, game performance largely depends on the device’s chipset and memory capabilities. While Nintendo Switch and PS4 have their set hardware, keeping them in a well-ventilated space prevents overheating and potential performance drops.
Software and Updates
| Device | Required Action | Notes |
| PC Version | Maintain updated drivers | Check for graphics and audio driver updates regularly. |
| Mobile Devices | Update game and OS | Ensure the latest version of the game and the device’s operating system are installed. |
| All Platforms | Frequent game updates | Download and install game patches as they become available to fix known bugs. |
For the PC version, it’s critical to keep not only the game but also the graphics drivers up to date to prevent issues like the white screen at launch. Regularly check for updates in the game directory to ensure you’re running the most recent version. On mobile devices, keeping both the game and your device’s operating system up to date can also contribute to a smoother gaming experience. Be mindful that RPGs like Genshin Impact often release patches and updates that can improve performance and fix loading screen issues.